Terms of Service

Last updated: October 4, 2026

1. Who we are

Moxie3D (moxie3d.com) is operated by Kohls RCM Paweł Kohls, ul. Lechicka 59, 61-695 Poznań, Poland, VAT ID PL5542524133 (the "Seller", "we"). Contact: [email protected] or the contact form.

2. Definitions

Consumer - a natural person buying for purposes not related to their business. Rules for consumers also apply to a sole trader whose purchase is not of a professional nature for them (Art. 38a of the Polish Consumer Rights Act).
Generator - an online tool that creates a 3D model file (e.g. STL, 3MF, DXF/SVG) from parameters you choose.
File - digital content generated for you by a Generator.
Credits - units in your account used to pay for Files from paid Generators.
Commercial License - a monthly subscription allowing the sale of physical prints made from Files.

3. Services

We provide electronically: a user account, Generators with a live preview, generating and downloading Files, saving designs, sale of credit packs, sale of single Files, and the Commercial License subscription. Browsing and previewing Generators is free and needs no account; generating and downloading Files requires an account.

4. Technical requirements

A device with internet access and an up-to-date browser (Chrome, Firefox, Safari or Edge) with JavaScript and WebGL enabled, and an email address. Files are opened in 3D-printing or laser-cutting software of your choice.

5. Account

You create an account by registering with an email address or Google sign-in; the contract for account services is concluded for an indefinite period and is free of charge. You may delete your account at any time by writing to us. You must not use the service for unlawful content, to infringe third-party rights, to overload or attack the service, or to obtain Files without paying for them. We may block an account that breaches these rules after warning you, unless the breach is severe.

6. Prices and payment

Prices are shown in EUR (optionally USD) before you order and are final prices including VAT where VAT applies.
Payment is made in advance through Stripe (card, Apple Pay, Google Pay and other methods shown at checkout).
Free allowance: 20 free credits on sign-up, further free credits every month (they accumulate up to two months' worth), and free Generators up to a daily and monthly limit shown on the site. Free credits are spent before paid ones.
Credit packs: paid credits do not expire, are not transferable and cannot be exchanged for money except as provided in section 9.
Single File: a File can be bought directly by card without credits.
Past the free limit of a free Generator, one File costs the number of credits shown on the site, or can be bought by card.

7. Delivery of Files

A File is generated and made available for download in your account immediately after you start the generation (usually within a few minutes). Re-downloading the same File is free. Files are kept available in your account for at least 12 months.

8. License to use Files

Without a Commercial License, Files may be used for personal, non-commercial purposes only (printing for yourself, gifts, modifying for your own use).
Commercial License: while your subscription is active, every File you generate or download may be used to make and sell physical prints. A File obtained while the subscription is active stays licensed after the subscription ends. Each licensed File has a license ID that anyone can check at /licensing/verify.
Never allowed: reselling, sharing or publishing the digital Files themselves, sub-licensing them, or claiming the design as your own.
Details: Licensing.

9. Right of withdrawal (consumers)

A consumer may withdraw from a distance contract within 14 days without giving a reason, by sending a clear statement to [email protected]. The withdrawal form template is in Annex 2 to the Polish Consumer Rights Act; using it is optional.

Files: a File is digital content not supplied on a tangible medium. By starting the generation of a paid File you expressly request its immediate supply and acknowledge that you thereby lose the right of withdrawal for that File (Art. 38(1)(13) of the Polish Consumer Rights Act). We confirm this in the purchase confirmation email.
Credit packs: you may withdraw within 14 days of purchase; we refund the price of the credits from that pack that have not been used.
Commercial License: you may withdraw within 14 days of the first payment and we refund that payment in full.

Refunds are made within 14 days of receiving the statement, using the original payment method, at no cost to you.

10. Commercial License subscription

The subscription is concluded for one month and renews automatically every month until you cancel it in your account (Account → Commercial License). After cancelling, the license stays active until the end of the paid month; no further payments are taken. Apart from section 9, partly used months are not refunded. We will notify you by email at least 30 days before any price change; the new price applies from the next billing period and you may cancel before it.

11. Conformity and complaints

We are responsible for supplying Files and services in conformity with the contract, as provided by the Polish Consumer Rights Act (Chapter 5b). If a File is faulty, incomplete or not as described (e.g. it does not match the chosen parameters), write to [email protected] describing the problem; we may ask for the generation ID. We respond to complaints within 14 days. If the lack of conformity is confirmed we will regenerate the File, or - if that is impossible - refund the price or credits.

12. Out-of-court dispute resolution

Consumers may use out-of-court procedures, e.g. the municipal or district consumer ombudsman (rzecznik konsumentów), the Provincial Inspectorate of Trade Inspection (Inspekcja Handlowa), and information from the Office of Competition and Consumer Protection (uokik.gov.pl). Consumers from other EU countries can find their national bodies on consumer-redress.ec.europa.eu. Using these procedures is voluntary for both parties.

13. Liability

Nothing in these Terms limits the statutory rights of consumers. Towards business customers our liability is limited to the amount they paid us in the 3 months before the claim, and we are not liable for lost profits. Files are generated from parameters you choose; checking whether a design suits your printer, material and intended use is your responsibility.

14. Personal data

We process personal data as described in the Privacy Policy.

15. Changes to the Terms

We may change these Terms for important reasons (changes in law, payment methods or the scope of services). We will publish the new version and notify account holders by email at least 14 days in advance. Purchases already made are governed by the Terms in force when they were made. If you do not accept the changes, you may delete your account and cancel your subscription.

16. Governing law

Polish law applies. This does not deprive a consumer of the protection of the mandatory provisions of the law of their country of habitual residence. For consumers, jurisdiction follows the general statutory rules.