Refund Policy

Last updated: March 9, 2026

1. Digital Goods Policy

Moxie3D sells digital content and credit packages. As digital content is delivered instantly, refunds are generally not available once credits have been consumed or a file has been downloaded.

This is consistent with EU Directive 2011/83/EU, Article 16(m), which exempts digital content from the 14-day withdrawal right when delivery has begun with the consumer's express consent.

2. Credit Packages — Exceptions

Refunds may be issued in the following circumstances:

Technical failure: Credits were charged but not added to your account.
Double charge: You were charged more than once for the same transaction.
Unauthorized charge: A purchase was made without your authorization.

3. Unused Credits

If you have unused credits and wish to close your account, we will review refund requests on a case-by-case basis. Contact: contact form

4. Chargebacks

Please contact us before initiating a chargeback. We aim to respond within 3 business days.

5. Contact

Kohls RCM Paweł Kohls
Email: contact form
Address: Lechicka 59, 61-619 Poznań, Poland