Refund Policy

Last updated: October 15, 2026

This page summarises the refund rules from our Terms of Service (sections 9-11), which prevail in case of doubt.

1. Plans

• You can withdraw within 14 days of the first payment for a Plan and we refund it in full, as long as you have not downloaded a File on the Plan. Your first download on the Plan ends that right - you agree to this at checkout.
• After that you can cancel at any time in your account; the Plan stays active until the end of the paid month and no further payments are taken. Partly used months are not refunded.
• When you switch Plans, the difference for the rest of the billing period is charged or credited at once.

2. Files

A File is delivered as soon as you start generating it. By starting the generation you ask for immediate delivery and lose the 14-day right of withdrawal for that File. This does not affect complaints: if a File is faulty or not as described, we will regenerate it or refund it (see section 4).

3. The earlier Commercial License

• Commercial License subscription (no longer sold): you can withdraw within 14 days of the first payment and we refund that payment in full. After that you can cancel at any time; it stays active until the end of the paid month.

4. Complaints and payment problems

Write to [email protected] if a File is faulty, if you were charged twice, if a Plan did not activate after payment, or if you did not authorise a payment. We respond within 14 days. Please contact us before starting a chargeback - it is usually faster.

5. How refunds are paid

Refunds go back to the original payment method within 14 days of our decision, free of charge.